Returns & Refund Policy

When to return?

You may return them within five (5) days from receiving your purchase if:

  • product is discovered and proven damage during shipping. We will pay the ship back costs and send you refund.
  • product is discovered and proven spoiled. We will pay the ship back costs and send you refund.
  • or if for any reason, you are not satisfied with your order and wish for a refund. You pay for the ship back costs.

Returns

  • do not return without talking or communicating to us first.
  • must be in its original unconsumed condition and in it’s original packing.
  • we do not accept returns after five (5) day return period.

Refund

  • 20% restocking fee will be deducted from your refund.
  • we do not refund the original shipping and handling that you paid on the order.

How to return?

1. Please communicate us at valenciadairycoop@gmail.com  about your returns.
2. Mail your returned item to: Valencia Dairy Cooperative, Valencia Municipal Hall, Rizal St, South Poblacion, Valencia, Negros Oriental
3. Include in your package a signed letter stating the reason for your return and the original receipt.