When to return?
You may return them within five (5) days from receiving your purchase if:
- product is discovered and proven damage during shipping. We will pay the ship back costs and send you refund.
- product is discovered and proven spoiled. We will pay the ship back costs and send you refund.
- or if for any reason, you are not satisfied with your order and wish for a refund. You pay for the ship back costs.
- do not return without talking or communicating to us first.
- must be in its original unconsumed condition and in it’s original packing.
- we do not accept returns after five (5) day return period.
- 20% restocking fee will be deducted from your refund.
- we do not refund the original shipping and handling that you paid on the order.
How to return?
1. Please communicate us at firstname.lastname@example.org about your returns.
2. Mail your returned item to: Valencia Dairy Cooperative, Valencia Municipal Hall, Rizal St, South Poblacion, Valencia, Negros Oriental
3. Include in your package a signed letter stating the reason for your return and the original receipt.